Mobile App Privacy Policy

Last updated: July 21, 2026

This policy explains how the The Solution Hub mobile app ("the app", "we", "us") handles your information. It covers the iOS and Android apps published by The Solution Hub. Our website and our internal Gmail-based tool are covered by our separate Privacy Policy.

1. Information we collect

We only collect what the app needs to work:

• Your email address — if you sign in to the client area, we use your email to send a one-time login code and to identify your account.
• Your client file content — for signed-in clients, the app displays information already held in your Solution Hub account, such as your résumés and documents, job applications, and consultation details.
• Assistant messages — if you use "Ask TSH", the questions you type are processed to generate a reply (see section 4).
• Basic app operation data — a secure session token is stored on your device to keep you signed in. We do not use third-party advertising or tracking SDKs, and we do not build advertising profiles.

2. How we use your information

We use your information only to operate the app for you: to sign you in securely, show your file, answer your questions, and let you contact your consultant. We do not sell your personal information, and we do not use it for advertising.

3. Sharing

We share personal information only with service providers that help us run the app — for example our cloud hosting and database provider — under confidentiality obligations, and only as needed to provide the service. We may also disclose information where required by law. We never sell your data.

4. The "Ask TSH" AI assistant

When you send a message to Ask TSH, your message is sent to our AI provider (Anthropic) to generate a response, and returned to you in the app. It is used only to answer you in that session. Ask TSH provides general information and is not legal or licensed immigration advice — your Solution Hub consultant confirms what applies to your case. Please avoid sending sensitive personal documents through the chat.

5. Data retention and deletion

We keep your account information for as long as you have an account with us. You can ask us to delete your account and associated personal data at any time by emailing Info@thesolutionhub.ca from your account email, or by messaging us on WhatsApp at (437) 427-2470. We will action verified deletion requests within 30 days, except where we must retain certain records to comply with law.

6. Security

We protect your information with secured infrastructure and access controls, and access is limited to authorized staff. Signing in uses a one-time code sent to your email rather than a stored password. No method of transmission or storage is perfectly secure, but we work to protect your data.

7. Children's privacy

The app is intended for adults navigating immigration and careers in Canada. It is not directed to children, and we do not knowingly collect personal information from children under 13.

8. Your choices and rights

You can use all the free tools without an account. If you have an account, you may request access to, correction of, or deletion of your personal information by contacting us at Info@thesolutionhub.ca. Depending on where you live, you may have additional rights under applicable privacy law, including Canada's PIPEDA.

9. Not affiliated with the Government of Canada

The Solution Hub is a private company and is not affiliated with the Government of Canada, IRCC, or any government agency. The app's tools provide planning estimates only and are not a substitute for official government information or licensed immigration advice.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the current version, and material changes will be reflected in the app or on this page.

Contact

Questions about this policy or your data: Info@thesolutionhub.ca · (437) 427-2470 · 2001 Albion Rd #1a, Etobicoke, ON M9W 6V6.