Cancellation & Refund Policy
Last updated: July 15, 2026
The Solution Hub ("TSH", "we", "us") believes in supporting our clients fairly and transparently. This policy explains cancellations and refunds for our services. Please read it carefully before purchasing a paid service.
How our fees work. Some of our job placements are employer-funded — the employer pays us and there is no cost to you. Other services are paid. Where a fee applies, we tell you the full price and terms in writing before you begin, and you agree to them upfront. We never ask anyone to pay in exchange for a guaranteed job or immigration result, because no honest service can promise that.
1. What this policy covers
This policy applies to our paid services, which may include resume writing, cover letter writing, LinkedIn profile optimization, interview coaching, career packages, and any paid consultation. It does not apply to our free services (such as the free assessment or employer-funded job placement).
2. Cancellations
You may request to cancel a paid service. A cancellation will be considered if the request is made before we begin work on your order. Once work has started, or the deliverable has been prepared or sent, the service is generally non-refundable because the work has already been performed.
3. Third-party and government fees
Any fees paid to third parties on your behalf are non-refundable once they have been paid to those parties, as they are outside our control. These may include government or IRCC filing fees, biometrics, medical exams, educational credential assessments, courier, and translation.
4. Immigration and RCIC services
Immigration advice and any representation before IRCC are provided through an independent, licensed Regulated Canadian Immigration Consultant (RCIC) under that consultant's own service agreement. Refunds for immigration services are governed by that agreement, not by this policy. TSH itself does not provide licensed immigration advice.
5. Revisions instead of refunds
For document services (resumes, cover letters, LinkedIn profiles), our goal is a result you are happy with. If you are not satisfied, we will revise the work to make it right — we include reasonable rounds of revision rather than issuing a refund, because our fee pays for the work and expertise involved.
6. Incomplete or defective deliverables
In the rare event a deliverable is incomplete, or not as agreed, please contact our team within 7 days of receiving it. We will review your request and, if verified, arrange a suitable resolution — which may include correction, replacement, or a partial refund as appropriate.
7. No refunds based on outcomes
We do not — and cannot — guarantee a specific outcome such as a job, an interview, a visa, or permanent residence; no honest service can. For this reason, refunds are not based on whether you received a job offer, an interview, or an immigration approval. Our fees pay for the professional work and guidance we provide, not for a guaranteed result.
8. How to request a cancellation or refund
Email Info@thesolutionhub.ca or message us on WhatsApp at (437) 427-2470 with your name, the service purchased, the date, and the reason for your request. We aim to respond within 3–5 business days. Approved refunds are issued to the original payment method.
9. Your consumer rights
Nothing in this policy limits any rights you may have under Ontario's Consumer Protection Act, 2002 or other applicable law. Where the law provides a greater right of cancellation or refund than this policy, the law applies.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the current version.
Contact
Questions about this policy: Info@thesolutionhub.ca · (437) 427-2470 · 2001 Albion Rd #1a, Etobicoke, ON M9W 6V6.